Regional Centre: ALLAHABAD
Objectives
This course is especially for those who are keen to join in the BPO sector. The Self Instructional Material, practical manual of this course along with hands-on experience will help the learner to identify types of customers, handle customer’s queries, improve communication skills, work as a team member, make decisions that will help in maintaining balance in your work life and use of various Internet services etc.
Medium of Instruction
English
Entry Level
10th Pass
Course Duration
One Year
Essential Course Duration
240 Hours
Course Fee
Rs. 3000/-
Course Components
| S.No | Title of Component | Essential Contact Hrs | |
|---|---|---|---|
| Theory | Practical | ||
| 1 | CRM Domestic Voice | 80 | 160 |
Scheme of Examination
| S.No | Name of the subject / Modules | Time (in hrs.) | Marks | Total | |||
|---|---|---|---|---|---|---|---|
| Theory | Practical | Theory | Practical | Internal Assessment | |||
| 1 | CRM Domestic Voice | 1 ½ | 3 | 30 | 70 | - | 100 |
Passing Criteria
| S.No | Name of the subject | Certification criteria (percentage) | |||
|---|---|---|---|---|---|
| Theory | Practical | Internal Assessment | Aggregate in each paper module | ||
| 1 | CRM Domestic Voice | 50 | 50 | - | 50 |
